Refund policy
Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (RE Tricker Will not be responsible for any returns costs) within 14 days of receipt, providing they are in original resalable condition. We do not offer an exchange policy on any items from www.trickersoutlet.com
Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund has taken place. Please note if you are not happy with your purchase or think there may be a fault, please email us your order number and images. Do not post them back without speaking to Customer Service first, postage costs or loss in transit for returns will not be responsibly to Tricker's. We will arrange pick up of faulty items once discussed.
Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.
We have recently moved to a new, self-service returns platform called SWAP. This means you can now manage your own return or exchange immediately.
To start your return or exchange: Please visit our dedicated portal here: https://returnsportal.shop/trickersfactory
How it works:
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Enter your order number and email address.
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Select the item(s) you wish to return and indicate if you would like an exchange or a refund.
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The portal will generate your returns label (at a fixed price)and provide clear instructions on how to package and despatch the items back to us.
A quick reminder: To be eligible for a full refund or exchange, items must be returned in their original packaging and in a pristine, unworn condition. We always recommend trying your shoes on a carpeted surface until you are 100% happy with the fit.
Please send your return items to:
Returns Department
R.E Tricker Ltd
Unit 5, Queens Park Industrial Estate
Studland Road
Northampton
NN2 6NA
For EU returns. Please include the original invoice and please mark the items as BRITISH RETURNED GOODS TO SENDER.