Shipping & Returns

DELIVERY

We aim to deliver all orders as quickly as possible. We use DHL and UPS for all our deliveries. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays. (Please note we are unable to ship to BFPO and PO BOX addresses due to the services we use.)

All UK orders are inclusive of VAT. All orders for ROW (which include Switzerland, Norway, Iceland & Liechtenstein.) are shown in your local currency if supported, or GBP and are delivered Duty Unpaid. This is your responsibility to ensure customs clearance. All orders from the EU, USA and Japan are shown in your local currency and sent delivery duty paid and the prices reflect this delivered to your door.  (Please note Germany is an exception to DDP terms and the price is reflected with no built in customs & duties paid)

For orders of £100 and over (including all boots and shoes):

UK: 1-2 working days - Free Delivery
EU: 2-5 working days - Free Delivery
USA: 1-5 working days - Free Delivery
Japan: 3-7 working days - £25.00 Delivery
Rest of World: 3-7 working days - Free Delivery

For orders below £100:

UK: 1-2 working days - Free Delivery
EU: 2-5 working days - £25.00 Delivery
USA: 1-5 working days - £25.00 Delivery
Rest of World: 3-7 working days - £25.00 Delivery

TRACKING YOUR ORDER

As soon as your order has been dispatched, we will email you confirmation of your tracking details. You can also log in to your account on the website to track your order history. Please allow a few hours before tracking to allow the carrier to update their system.

RETURNS POLICY

Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (RE Tricker Will not be responsible for any returns costs) within 14 days of receipt, providing they are in original resalable condition. We do not offer an exchange policy on any items from Tricker's Factory Shop

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund has taken place. Please note if you are not happy with your purchase or think there may be a fault, please email us your order number and images. Do not post them back without speaking to Customer Service first, postage costs or loss in transit for returns will not be responsibly to Tricker's. We will arrange pick up of faulty items once discussed.

Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.

Please send your return items to:
Returns Department
R.E Tricker Ltd
Unit 5, Queens Park Industrial Estate
Studland Road
Northampton
NN2 6NA

For EU returns. Please include the original invoice and please mark the items as BRITISH RETURNED GOODS TO SENDER.